Shipping Policy
Order Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates We offer standard international shipping to ensure your order arrives safely.
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Estimated Delivery Time: 6–12 business days.
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Shipping Cost: Calculated at checkout (or Free Shipping on eligible orders).
Please note that estimated delivery times are guidelines and may occasionally be subject to delays due to customs clearance or local postal services.
Order Tracking Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
You can also track your package directly on our website using the Track Your Order link in the footer.
Customs, Duties, and Taxes We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Lost Packages If your order arrives damaged or if you suspect it has been lost in transit, please contact us immediately with your order number and photos of the item’s condition. We will do our best to work out a satisfactory solution for you!
Contact Us If you have any further questions about our shipping process, please feel free to contact us via our Contact Form or directly at nelira.support@gmail.com